Return and Refund Policy
Return Policy:
We accept returns only in the case of damaged products. If you receive a damaged item, please contact us within 1 days of receiving your order. To initiate the return process, you must provide a video of the unboxing experience without any pauses or edits. This video will help us assess the damage and process your return swiftly. Once your return is approved, we will provide instructions on how to return the item.
Refund Policy:
We do not offer refunds for returned items. Instead, we will provide an alternative product of the same price, subject to availability. If an alternative product is not available, we will issue a store credit that can be used for future purchases.
Exceptions:
We do not accept returns for items that have been used, altered, or damaged due to misuse. Additionally, personalized or custom-made items are not eligible for return or refund unless they are damaged upon arrival.
Return Shipping:
Customers are responsible for return shipping costs unless the item is being returned due to damage. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
Processing Time:
Once we receive your returned item, please allow 2 days for us to process your return and provide the alternative product or store credit.
Policy Last Updated: 17/12/2024